Shipping & Returns

Shipping Policy

We are currently only able to ship in the United States. Please note that we only use USPS as our carrier service, so it is not possible to specify a preferred carrier when placing your order. 

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Estimated Delivery Time:

United States | 5-7 business days

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** Business days are Monday through Friday with the exception of certain holidays. Please allow one (1) additional business day for processing of orders placed on weekends and holidays. **

Pokémon Vmart is not responsible for any shipping delays due to weather or other external factors. 
 

Return Policy

Thank you for shopping at PokemonVmart.com.

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If you are not entirely satisfied with your purchases, you may return any item within 14 days of the date of delivery for a full refund. Final sale items cannot be returned. To be eligible for a refund your item must be new and in the original condition that you received it.

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Customer will be responsible for all shipping charges on the returned shipments. Shipping costs are non-refundable. The product must be adequately packaged and returned in the original packaging. Returns not received in their original packaging may be subject to a restocking fee (up to 50% of item's price).

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Once your returned item is received and approved, we will notify you via email to inform you that we have initiated a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies